Contact Us

Please check our FAQ section below for quick answers to common order questions. If you still have questions or if your order hasn't arrived 30 working days after dispatch, please contact us immediately.

Form

Frequently Asked Questions

Find your answer here.

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Your order will be shipped within 2-3 days.

We estimate average delivery times between 7-10 business days worldwide. Your orders may take up to 2 weeks to arrive. We apologize for this inconvenience.

I ENTERED THE WRONG ADDRESS, WHAT CAN I DO?

Don't worry, if your order has not yet been sent, contact us immediately and we will be happy to update your information.

ARE ITEMS MISSING FROM MY ORDER?

Our products are sometimes shipped separately for shorter delivery times. The rest of the order will most likely arrive shortly. If you still haven't received them, please contact us.

SECURE PAYMENT?

This site is 100% secure.

First of all, our site is on an HTTPS server (the little padlock on the left of the URL of this page is there to remind you).Most sites only secure their “shopping cart” and everything related to the payment of orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.

RETURNING MY PRODUCT?

We offer a money back guarantee.

If for any reason the product does not meet your expectations, you can return it to us within 14 days of receipt and we will refund the price of the item as soon as it reaches us. (a 25% restocking fee is to be expected).

However, all returned products must be in perfect condition and the return postage is your responsibility. Proof of postage must then be sent to us by email as proof of deposit.

For any further information:

contact@steampunkoutfit.com