FAQ

Contact

How can I contact your team?

Reach out to Patricia Mitchell, our customer support manager at contact@steampunkoutfit.com or visit Contact us page

What are the response times?

We aim to respond within 24-48 business hours

What are your working hours?

Our team is available every day from 9 am to 5 pm GMT

Purchases & Deliveries

Why buy from us?

Steampunk Outfit provides:

  • the largest curated selection of steampunk gears.
  • secure payment options.
  • easy order tracking.
  • free shipping above 80$ order.

Do you ship worldwide?

Yes, we offer free worldwide shipping above 80$ orders from our US and Asian warehouses.

How long will it take for my order to be delivered?

Handling and Processing Time

  • Orders are processed within 1 to 3 business days.
  • We ensure that all items meet our high-quality standards before shipment.
  • Orders placed before 2:00 PM EST will be processed the same day.
  • You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Options and Delivery Estimates

Domestic (United States)

  • Premium Shipping: $6.80
  • Standard Shipping:

International (United Kingdom, Canada, Australia & 233 More Countries)

  • Secure International Shipping: $8.50
  • Standard International Shipping:

Location and Product Origin

Where are you located?

We are a US-based Steampunk company with our head office and main warehouse in Lewes (DE).

Where are your products made?

Our products are designed in the USA, and manufactured in various locations, including Japan, China, and Korea, ensuring high-quality and innovative steampunk designs.

Order Tracking and Incomplete Orders

How can I track my parcel?

Track your order here using your order number and email address.

My order is incomplete, what can I do?

Orders with multiple items may ship separately from our warehouses to expedite delivery. If all items aren't received within 20 business days, contact us for a shipment review.

Package Delivery

Will my package be hand-delivered?

Parcels are delivered to your mailbox, or in person if too large. If you're unavailable, a notice will be left for pickup at the nearest post office.

Size and Returns

My garment is too small/big. How can I replace it?

Refer to our size guides on product pages or contact us for assistance before ordering. Returns for size issues are at the customer's expense. We only cover product reship if the size isn’t matching the size information provided on the product page.

Return & Cancellation

Can I modify/cancel my order?

Contact us ASAP to modify orders. Once shipped, orders cannot be changed/cancelled.

I would like to return my order.

We offer a 14-day money-back guarantee from receipt, with return shipping at our expense.

Damaged Orders

My order is damaged. What should I do?

Contact us via contact@steampunkoutfit.com or our contact page, providing photos or videos to expedite the process.

Payment

Is my payment secure?

Your transaction is secure with encrypted SSL technology.

What payment methods are available?

We accept debit/credit cards (VISA, MASTERCARD, AMEX) and APPLE PAY.

Care Instructions

What are the care recommendations for my clothes?

Wash at 30 °C (86 °F) on a gentle cycle, avoiding tumble drying and ironing on prints.

Need additional help?

Contact Information